FAQ’S

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How do I reset my password?

Please select 'Forgot password?' when trying to log in or head to https://www.monsoonrental.com/forgot-password

Why do you need to check my identity?

We're building a trusted community for people to rent luxury and beautifully crafted items so security is of the upmost importance to ensure everyone has a safe shopping experience. We use a third party to check the ID of everyone using the Monsoon Rental platform and this can include verification of your name and address taken from your passport or driving licence and utility bill.

Personal Details
Address Details
Account Verification

Personal Details

First name*

Last name*

Email*

Mobile phone number*

I want to receive offers, event invites and updates from Monsoon.

Date of Birth*

We hate to ask your age, but we need to verify your identity.

Gender*

Username* Minimum of 3 characters, must only contain lower case letters or numbers. Must not contain spaces, capitals or special characters.

Password*

For your safety we require choosing a password with at least 7 characters including letters, numbers and special characters.

Address Details

Please note that, in order to confirm your identity, your billing address MUST match your credit or debit card.

Flat / House number*

Street*

City*

Post code*

State / County*

Country

I agree the Terms and Conditions*

I accept the Privacy Policy*

Account Verification

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