FAQ’S
Can I make changes to my order once it has been placed?
Once a sale has been processed it may not be possible to amend your order. However please contact us as soon as possible at info@monsoonrental.com should you have a problem and we would be happy to accommodate your request where possible.
How many days can I keep an item for? Can I rent an item for more than 14 days? Can I extend the rental period after renting?
You can rent an item for 14 days at a time for the listed rental fee. If you wish to rent an item for a longer period, before or after the item has been rented, please contact the Monsoon Rental Customer Service team at info@monsoonrental.com and they will confirm availability.
Can I cancel an order? What is the deadline for cancelling an order?
Yes, you can cancel an order right up until the point of dispatch. Please contact our Monsoon Customer Services team at info@monsoonrental.com who can assist with this.
How do I claim a refund?
Please contact our Monsoon Rental Customer Services team at info@monsoonrental.com for any refund claims. Please allow up to 7 days from when the return is received to have your refund processed.
How long will my refund take to process?
Please allow up to 7 days from when the return is received to have your refund processed.
Can I keep or purchase an item that I am currently renting?
Yes, in some cases. Please email Monsoon Rental Customer Services on info@monsoonrental.com who will be happy to help.
How do I know when my order has been successfully returned?
You can track your return status via DPD's tracking site to see whether it has been received by our warehouse. As soon as your rental has been received and processed you will receive notification from the relevant payment provider (PayPal, Stripe) with an email receipt of the refund.